The Strategic Importance of Mobile Phones

Why everyone is jumping on the mobile phones' boat ? There are several reasons: the growth of the market, the high penetration of the handsets in the population, etc etc.
Sandy Pentland from MIT gives us a new and different insight; he explains how cell phones are able to provide a unique track record of people's actions, social behavior, and even social roles:

Just look at a cell phone. It knows where you are, and this is obviously sort of useful. But the generalization is that maybe it can know lots of things about you. Take your Facebook friends as an example. The phone could know which ones you socialize with in person, which ones are your work friends, and which friends you've never seen in your life. That's an interesting distinction, and reality mining can make it automatic. It's about making the "dumb" information-technology infrastructure know something about your social life. All this sort-of Web 2.0 stuff is nice, but you have to type stuff in ...

Today's cell phones are on us all the time, and they come with hardware that can act as sensors for your environment. For instance, if Bluetooth is turned on, then the phone can see and be seen by other Bluetooth devices. You can start to make a record of the Bluetooth-enabled devices you encounter throughout the day. Then you can figure out, based on the frequency [with which] you encounter other people's Bluetooth phones, what sort of relationship you have with them.

The iPhone also has an accelerometer that could tell if you are sitting and walking. You don't have to explicitly type stuff in; it's just measured. And all phones have built-in microphones that can be used to analyze your tone of voice, how long you talk, how often you interrupt people. These patterns can tell you what roles people play in groups: you can figure out who the leader is and who the followers are.

(extract from Technogy Review interview)

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